Frequently asked questions

Choose a product, select its available color or style options, add any requested customization details, and add it to your cart. You can review every selection before checkout.

Message Charmberry as soon as possible if you need to request a change or cancellation. Once work has begun on a handmade or customized piece, some changes may no longer be possible.

Yes. Available custom colors and personalization choices are shown on each eligible product page. Add your requested details before placing the item in your cart.

Shipping rates and delivery estimates are shown during checkout. Made-to-order pieces also include production time, which is confirmed with the order details.

Handle decorative details gently, spot clean when possible, and lay the piece flat to dry away from direct heat. Follow any product-specific care instructions included with your item first.